Refund policy

FAIRY MATCH RETURN, CANCELLATION & REFUND POLICY

Contact: hello@fairymatch.com

CANCELLATIONS BEFORE THE REVEAL
You may request cancellation before the reveal for your order begins. A reveal begins when the first box assigned to your order is opened. Please contact us as soon as possible; cancellation is not guaranteed if recording has already begun.

AFTER THE REVEAL BEGINS
Fairy Match is a randomized, personalized reveal experience. Once the first box has been opened, orders cannot be canceled or returned solely because of the quantity received above the stated guarantee, bracelet color, style, duplicated designs, or personal preference. The minimum bracelet guarantee shown for the selected package will always be fulfilled.

DAMAGED, INCORRECT, MISSING OR MATERIALLY MISDESCRIBED ITEMS
Please contact hello@fairymatch.com within 7 days after delivery and include your order number, a description of the issue, and clear photos or video where relevant. We will review the claim and, when approved, provide an appropriate replacement, refund, or other remedy.

RETURNS
Do not send an item back before receiving return instructions from us. Unauthorized returns might not be accepted. If a physical return is required, we will provide the return destination and instructions by email. Responsibility for return shipping will depend on the reason for the return and applicable law.

REFUNDS
Approved refunds are issued to the original payment method. Processing times depend on PayPal, the card issuer, and the customer’s financial institution.

YOUR LEGAL RIGHTS
Nothing in this policy excludes or limits consumer rights or guarantees that cannot legally be excluded, including applicable rights for faulty, damaged, incorrect, missing, or materially misdescribed goods.